Safcomms Terms and Conditions
1 Our agreement with you
These Terms govern your use of the Safcomms Solutions App and the beta access described in your signup confirmation. Your supplier is Safcomms Limited, company number 10939521, of 2 New Lodge, Amberley, Stroud, GL5 5AA, United Kingdom. Contact benkeyte@safcomms.uk for support, cancellations or complaints.
Before you enrol, we provide the applicable price, beta dates, supported devices, requirements and material limitations. A contract forms when we confirm your enrolment after you accept these Terms. Please keep that confirmation. The Privacy Policy explains our handling of personal data; it is not a blanket consent request.
You must be at least 18 and have authority to use the phone, network and external equipment you connect. These Terms cover consumer beta use. Business deployments, electricity supply, hardware sales and commercial fleet arrangements require separate terms where offered.
2 The beta programme
Safcomms tests connection-management, charging-status and supported external-device functions. Available features depend on the released version, platform, permissions, compatible equipment and services identified before signup. Features may differ between Android and iOS.
Each beta wave lasts three months. Your confirmation states the exact start and end dates and any activation steps. Joining one wave does not automatically enrol you in a later wave or a paid subscription. There is no automatic renewal under these Terms.
Beta software may contain faults, interruptions, inaccurate readings or incomplete features. We will use reasonable care and skill in providing our services. Beta status does not remove statutory rights or excuse misleading descriptions. Future functionality, commercial release dates and particular technical outcomes are not promised unless expressly included in your agreement.
3 Access and fees
iOS TestFlight access is free. We do not require a payment or other purchase in exchange for a TestFlight invitation or beta access. Apple’s applicable TestFlight terms also apply, and availability may depend on Apple review, device compatibility and build validity.
The Android beta access fee is £25 in total, including any applicable taxes, for one three-month access period. This is a charge for access to the Android beta app. Feedback is voluntary. Payments are processed through Stripe. Your confirmation states the start and end dates and delivery arrangements. We provide the official download or activation instructions after acceptance and payment, by the date stated before purchase.
No mobile tariff, electricity, hardware, future subscription or usage-based charge is included unless expressly listed in your order. There are no additional Safcomms charges under this beta without your express agreement to a separate offer. Network providers may charge for traffic generated by the app, including background retries and roaming.
4 Installation and updates
Install only from an authorised store, TestFlight invitation or verified Safcomms download. Check the compatibility requirements before joining and install necessary security and compatibility updates. We provide information about material updates and how to obtain them. Operating-system restrictions may interrupt background operation; an enabled switch is not a promise of uninterrupted service.
5 Understanding the features
A connection indicator describes the status reported by the app or device at the relevant time. “Enabled”, “armed”, “connected” or an amber indicator may mean a feature is awaiting a successful connection. A latency measurement or green indicator is not a guarantee that every internet service is reachable.
A VPN, DNS resolver or proxy needs a working underlying network route. The app does not guarantee connectivity where no usable network is available, or replace a network subscription unless a specific service expressly provides one. Wi-Fi, mobile data and VPN reports may overlap or be incomplete.
Software and DNS services alone do not supply electrical energy. Physical charging requires a suitable power source and compatible equipment. Battery changes and operating-system charging reports do not prove that the app caused energy transfer. Power and energy readings depend on the connected equipment and its accuracy; do not use estimates for billing or safety decisions unless explicitly validated for that purpose.
6 Safe and acceptable use
Follow the phone, charger, meter, vehicle and other equipment manufacturers’ instructions. Do not bypass safety features, alter high-voltage equipment or use unsuitable adapters. Stop using equipment showing overheating, swelling, damage or other signs of failure and obtain qualified assistance where needed.
Safcomms beta features are not intended for emergency communications, medical equipment, aviation or marine safety systems, or any use where failure could create a serious risk. Keep an appropriate independent means of communication and power for such needs.
You must not use the app unlawfully, access systems or equipment without permission, interfere with the service, introduce malicious code, or defeat security or metering controls. Protect your credentials and report suspected unauthorised account use promptly. Nothing here prevents activities that applicable law expressly permits, including protected interoperability work.
7 Telemetry and feedback
The beta includes operational and evaluation telemetry as described in the Privacy Policy, with no separate in-app telemetry opt-out during beta use. Joining the client portal is optional. Beta telemetry is deleted after the final three-month testing phase and before the public launch of the app, subject to the rights and legal exceptions explained in the Privacy Policy. Collection may continue in the background where the app and operating system support it. We explain the relevant collection before enrolment and provide any further in-app disclosures or consent required by law or platform rules. Acceptance of these Terms does not waive your data rights or authorise undisclosed collection. Contact benkeyte@safcomms.uk about ending participation or making a privacy request.
If you voluntarily provide feedback, you give us permission to use it to improve our products without payment. You retain ownership of your original material, and this permission does not override privacy rights or authorise publishing identifiable feedback as a testimonial without appropriate permission.
8 Cancelling and refunds
You may leave the beta at any time. For a paid Android beta, we offer a full refund if you tell us within 14 days after the contract is made that you wish to cancel, even if you have downloaded or used the app. We do not require you to waive this 14-day protection in order to begin immediately. This contractual offer is additional to your statutory rights.
To cancel, email benkeyte@safcomms.uk with a clear statement and enough information to identify your order. You can use the cancellation wording below, but do not have to. We refund eligible payments within 14 days after receiving your cancellation notice, using the original payment method unless you agree otherwise, without a refund fee.
After that period, a change-of-mind cancellation does not normally entitle you to a refund for the remaining fixed beta period. This does not affect the remedies below for faults, non-supply, material changes or early termination by us. Where a store processed payment, we will explain its refund route and assist; that process does not remove your rights against the responsible supplier.
9 Your rights if something goes wrong
Applicable consumer law requires paid digital content to meet relevant standards, including being as described, and services to be provided with reasonable care and skill. Contact benkeyte@safcomms.uk if we fail to provide what was agreed. Depending on the circumstances, you may be entitled to repair, replacement, repeat performance, a price reduction or a refund. Statutory remedies remain available despite the beta label or any ordinary refund deadline.
If we cannot provide paid access, we refund the payment. If we end a paid wave early for reasons other than your serious breach, we refund the unused portion, without limiting any greater remedy required by law. Tell us about incompatible devices or failed activation promptly so we can investigate.
10 Changes and suspension
We may make reasonable updates to fix faults, address security issues, comply with law or improve the beta. We will explain material changes in advance where practicable. We will not retrospectively increase an agreed fee. If a change materially reduces what you bought, you may end the affected paid service and receive an appropriate refund for the unused portion, in addition to statutory rights.
We may suspend access where reasonably necessary to respond to a security risk, unlawful activity, serious breach or legal requirement. We will give reasons and an opportunity to remedy a breach where appropriate, unless doing so would create a risk or be unlawful. Any retained fees must be fair and lawful. We will not use termination to avoid refunds or other obligations.
11 Licence and ownership
We grant you a limited, non-exclusive licence to use the app on compatible devices you own or control during your authorised access period, subject to these Terms and applicable platform rules. Safcomms and its licensors retain ownership of the app and associated intellectual property. Third-party and open-source components remain subject to their own applicable licences. Your personal data and equipment do not become our property.
For Apple-distributed versions, the applicable Apple standard licence or a valid custom licence identified at distribution also governs app use. Apple and Google are not parties to the Safcomms service agreement merely because they distribute an app. Platform terms do not displace mandatory consumer rights.
12 Responsibility and liability
We are responsible for loss or damage you suffer that is a foreseeable result of our breach of contract or failure to use reasonable care and skill. We do not exclude or limit liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot lawfully be excluded or limited.
We are not responsible for loss we could not reasonably foresee, or for an event outside our reasonable control where we have taken reasonable steps to reduce its effects and complied with our legal obligations. These consumer Terms do not cover business use or business losses. Any statutory remedy for damage to a device or other digital content remains unaffected. There is no blanket “use entirely at your own risk” waiver.
13 Complaints and governing law
Send complaints to benkeyte@safcomms.uk or our postal address. We will investigate and explain our response and any applicable dispute-resolution options. You remain free to use any competent court or regulator.
These Terms are governed by the law of England and Wales. Consumers retain any mandatory protections and rights to bring proceedings in their home jurisdiction that applicable law provides, including relevant rights in Scotland and Northern Ireland. No compulsory arbitration or waiver of statutory consumer rights is imposed.
If a provision is unenforceable, the remaining provisions continue where lawful. A delay in enforcing a right does not waive it. A transfer of our agreement will not reduce your contractual or statutory rights.
14 Cancellation wording
To Safcomms Limited, 2 New Lodge, Amberley, Stroud, GL5 5AA, United Kingdom, or benkeyte@safcomms.uk:
I give notice that I cancel my contract for Safcomms Android beta access. Ordered on: [your order date]. Order reference: [if available]. Name: [your name]. Address: [your address]. Account email or tester identifier: [if available]. Date: [date of notice]. Signature: [only if submitted on paper].
You may use your own clear statement instead of this wording.